First Notice of Loss
Peace of mind for your policyholders; and you.
Quest First Notice of Loss programs include 24-hour loss reporting services for Automotive, Property & General Liability claims. Quest will function as an extension of your organization; care for your customers will be our priority.
Your policyholders will benefit from:
- Accessibility; anytime, anywhere. Quest is available to receive calls (routed from your system or ours) 24 hours a day, 365 days a year to all 50 states and Canada.
- Caring Customer Service. We hire intelligent, compassionate representatives and motivate them by rewarding those who provide your customers with exceptional service. These reps are trained to perform at high standards and adhere to scripts that you establish. They already know that many policyholders are calling in under stressful circumstances. One of the first questions they will ask is “Are you in a safe place?” Rest assured they are trained in emergency procedures and will contact the police on behalf of your policyholders.
- Claim escalation and call lists. When emergencies arise, calls will be escalated according to your procedures. In fact, our FNOL software accommodates the procedures and call list: for escalation of a claims; for providing the claimant with immediate instructions or procedures based on the type of claim; and it provides for claim mitigation services such as water, board-up and other claim related immediate services.
- Catastrophic events. During times of exceptionally high claim volume, our clients rely on our ability to ramp up and assist them. Our FNOL software is ideally suited for quick adaptation and procedure changes for CAT activity. And, our contact center is staffed with qualified personnel available on short notice.
With Quest, your customers will experience professional service. You’ll enjoy added peace of mind.
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