Turnkey Claims Systems
Quest’s Glass, FNOL, Roadside Assistance, Secondary Towing Management software solutions are web-based applications that allow clients to operate them in-house and/or outsource the responsibility to Quest or any other preferred call center.
Our programs have evolved through years of real-world interaction with our customers. We’re not looking to sell programs; we’re looking to build long-term relationships.
We’re successful because we make every request for support a positive, satisfying experience.
Quest assigns each client a program champion who is responsible for overseeing their program and keeping them informed of potential issues and solutions.
As an experienced technology company, we offer your IT staff support by:
- Providing data connectivity options
- Automating delivery of claims data and invoices for payment
Our customers benefit from our years of product evolution and service.
Professional Contact Center Service
You can trust our experienced Contact Center Representatives to act as an extension of your organization. Some of our clients operate their own programs during normal business hours and route evening calls to our staff.
Representative turnover can be a problem with some contact centers; not Quest. We hire good people, compensate fairly, provide continuous training and reward for exceptional customer service.
At Quest, we embrace change. We welcome input from customers and encourage systems improvement suggestions from our CSRs.
We believe our openness to suggestions, ideas and critiques results in inspired technology.
Security is a priority for Quest and our clients.
Our systems utilize the latest in data encryption and firewall protection. We also have managed intrusion detection monitoring from one of the foremost companies in the business. It gives us the ability to disable all (or partial) functionality at the first hint of an attempted security breach.
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