First Notice of Loss Programs
Caring for your customers is our priority.
Our First Notice of Loss services provide 24-hour loss reporting services for Automotive, Home-Owners, General Liability, and Workman’s Compensation claims.
Quest functions as an extension of your organization.
Accessibility; Any Time, Anywhere
Quest is available to receive policyholder calls 24 hours a day, 365 days a year.
Caring Customer Service Representatives
We hire intelligent, compassionate representatives and keep motivation high by rewarding those who provide exceptional service.
Quest service reps are trained to perform at high standards and adhere to scripts you establish. They know many policyholders call under stressful circumstances, so caller welfare is their top priority. They also understand the need for - and value of - call escalation.
Flexible Software and Services
Quest captures loss information a variety of ways; we can capture from our client’s claims system, or we can use our web-based application, which is designed to manage the nuances of FNOL reporting.
Quest FNOL software is capable of:
- Creating custom scripting for each type of claim.
- Handling “informational calls”.
- Categorizing informational calls for marketing and claims purposes.
- Providing your choice of minimal overviews or detailed information on each claim.
- Implementing procedural changes with little advance notice (i.e., in event of CAT and other high loss call situations).
- Copying the policyholder’s agent and location-specific adjustors on loss details.
- Providing claimants with claim-specific instructions and service information.
- Generating the latest reports to your systems. (We provide an electronic file which automatically updates your claims software; or provide email, fax or Acord forms).
Exceeding Expectations
Whether your FNOL needs are around-the-clock, after-hour, or overflow, Quest will exceed customer service expectations and provide your claims staff with accurate and timely reporting.
Your customers will experience professional service. You will enjoy peace of mind.
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