Roadside and Towing Services
Why just indemnify when you can solve the problem?
Today more and more insurance carriers are getting on board with Quest Roadside Assistance and Towing Services. They’re taking advantage of the opportunity to offer their policyholders premium roadside service at the cost of towing coverage alone.
When your customers encounter adverse circumstances, why add to their anxiety by forcing them through further inconvenience? With Quest Roadside, your policyholders won’t have to:
- Find a service provider via the Yellow Pages or directory information
- Worry about the honesty and reliability of the service provider
- Use their own funds to pay the bill
- Obtain a receipt and submit it for reimbursement
- Wait for reimbursement
Last year Quest dispatched hundreds of thousands of miles of highway services and paid millions on behalf of the companies we represent.
It’s so easy.
When your policyholder experiences mechanical failure, out of gas, dead battery, flat tire, and other roadside events, Quest will function as an extension of your organization.
All the policyholder needs to do is simply call a toll-free number and we will dispatch qualified assistance – any time, any place (in the US and Canada), 365 days a year.
Care for your customers is our priority. Our Call Centers are staffed by knowledgeable, compassionate representatives who are trained to perform to standards you establish.
Our award winning network of service vendors will provide expert assistance at the critical point of contact. These providers must meet or exceed our standards for professionalism to be included in our network and are constantly monitored to assure that quality standards are maintained.
Everyone wins.
- Your company’s agents and underwriting areas will realize competitive positioning within the market as well as increased customer satisfaction and retention.
- Your Claims Department will appreciate towing claims that result in reduced costs.
- Your customers will enjoy care, convenience, increased peace of mind and roadside service that exceeds expectation.
Given the tremendous gains in customer satisfaction and loyalty that ensue when customers are rescued from stressful situations, we find it hard to understand why any company would NOT consider implementing a Quest Roadside Assistance program.
Contact Quest for more information on our Roadside and Towing Services.
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