• Roadside & Towing Services
   
  • Roadside Assistance Programs
  • Secondary Towing Programs
  • Accident Scene Tow Services
  • Branded Roadside Programs
  • Service Provider Network
  • Intro Video - Roadside Services
• Claims Services
   
  • Outsourced Claims Handling
  • First Notice of Loss Programs
  • Turnkey Claims Systems
  • Glass Program Management
  • Third Party Administrator
  • Electronic Payment Solution
  • Application Development
  • Catastrophe Payment Solution
  • Intro Video - Roadside Services
• Auto & Flat Glass Software
   
  • GlassQuote Seven
  • Auto Glass Software
  • Flat Glass Software
  • EDI Direct Software
  • Repair Glass Software
  • Purchase or Demo
  • Technical Support
  • Intro Video - Roadside Services

• Insurance Providers
   
  • The Benefits of Quest
  • First Notice of Loss Programs
  • Roadside and Towing Services
  • Glass Claims Services
  • Application Development
  • Contact a Representative
• Roadside Assistance
   
  • Benefits of Adding Roadside
  • Motor Clubs
  • Service Contract Providers
  • Wireless Providers
  • Affinity Marketers
  • Contact a Representative
• Glass Software Users
   
  • Benefits of Our Technology
  • Products & Services
  • Testimonials
  • Contact a Representative

We are committed to the security of our customers and web visitors.

Information you may provide Quest via this secure website is used exclusively on your behalf; it is never shared outside the company.

If you have any questions regarding our privacy policy, please contact:

Terry Miller
Vice President, Owner
Quest Software, Inc
106 West Tolles Drive
St. Johns, MI  48879

Find Me Now Locator Services Privacy Policy

Thank you for your interest in and use of Find Me Now Locator Services and associated Website owned and operated by Quest Software Inc. (collectively "Quest," "we," "our," or "us").

Quest has highest regard for personal security and privacy of our users ("users," "you," or "your"). This Privacy Policy, effective January 1, 2010, lets you know how information that we receive or collect from you is processed, disclosed and used. This Privacy Policy governs the Find Me Now Locator Services and Website and by using the Services and/ or Website, you acknowledge your consent to this Privacy Policy. If you do not agree with the terms, please do not use the Find Me Now Locator Service or the Website.

What Information Do We Collect and Why?

Anonymous User Information

Collected Through Website

General.  In many cases, we will automatically collect certain non-personal information about your use of the Website that includes, among other things, information concerning date and time of your visit, the pages of the Website that you visited, your path through the Website, your IP address, the type of browser and operating system you are using and, and the third-party web sites or advertisements linked to or from the Website that you visited. For this purpose, we may use cookies, clear gifs, frames, server log analysis and other technology. Information, pertaining to your visits to the Website, collected through these technologies will be anonymous unless you provide, or have provided, us with personal information. Any information collected through the use of these technologies will be handled according to this Privacy Policy.

Cookies.  Like other websites, we may use a feature of Internet web browsers called "cookies." Cookies are generated by web servers and stored on users' hard drives when they visit practically any website on the Internet. Cookies enable us to remember users, to store user preferences and to track user trends in general. We use cookies to improve the quality of the Website and to better understand how users interact with the Website. We do not and cannot use cookies to retrieve individual personally identifying information about you from your computer unless you knowingly and willingly provide such information. You can adjust your web browser security settings to refuse all cookies or to indicate when a cookie is being sent. However, if you disable the use of cookies in your web browser, some features of the Website may not function properly.

Navigational data.  As you browse our Website, we may gather navigational data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete, support and analyze users' purchases from us; to facilitate and improve use of the Website; to comply with any requirements of law; to serve, or have a third party serve specialized or relevant advertising content and/or recommendations to you on the Website or on a third party's website; for internal purposes; and to determine any commissions due our Affiliates. This information may be disclosed only to our staff and to third parties involved in the completion of your transaction, the delivery of your order, and the analysis and support of your use of the Website. We may from time to time supply the owners or operators of third party sites from which it is possible to link to our Website with information relating to the number of users linking to our Website from their sites. You cannot be identified from this information.

IP Addresses.  When you access the Website, our servers may record your IP address. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer. We may use IP addresses for system administration and troubleshooting, ensuring user compliance with our terms of service, investigating security breaches and compiling anonymous non-personal information such as how many users visited the Website.

Collected Through Find Me Now Locator Services

Location Based Information.  Each time you access the Find Me Now Locator Services on your phone or wireless device, we automatically collect certain information including, without limitation, the then-current location of your handset or wireless device. Additionally, if you use the Find Me Now Locator Services for nearby points of interest searches, we may record your search information, including your geographic location and the points of interest category requested. We maintain a database with this location and query information and may keep such information indefinitely. This information may be used to improve our services including our performance, content and your user experience. When you use the Find Me Now Locator Services to search for local businesses or to obtain maps and other content, we record your location and specific requests and may share this information with our third-party content providers to provide your requested search results. Your search requests are kept anonymous but may be aggregated, by us, our content providers and partners to improve the service and your user experience.

Personally Identifiable Information

We do not collect any unique personally identifiable information about you such as your name, email address or any other contact information, except when you specifically and knowingly provide such information. The personal information that you submit is shared only with those people in our organization who need this information to respond to your question or request and deliver the Services to you. Information submitted through any of our online forms may be collected to ensure technical functionality. It will also be utilized to address any inappropriate use of the Find Me Now Locator Services or the Website. We do not save personal information to use for other purposes, nor do we provide it to any other organization.

We do not share, rent or sell information concerning you to third parties, except that we may share personally identifiable information with third parties only when we have a good faith belief that such action is reasonably necessary to: (a) satisfy any applicable law, regulation, court order, legal process or enforceable government request, or (b) ensure compliance with applicable terms of service or agreements including investigation of any potential violations, or (c) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person.

Security

We have security measures in place in our physical facilities to protect our data sites from the loss or misuse of information that we have collected. Our servers are protected by firewalls and are physically located in secure data facilities to further increase security. While no computer is 100% safe from outside attacks, we believe that the steps we have taken to protect your personal information drastically reduce the likelihood of security problems to a level appropriate to the type of information involved.

Third Party Information Gathering

Our Website and information accessed through the Find Me Now Locator Services may contain links to, and content hosted on, third party websites or servers. If you click on such links or access their content through other available means (such as interactive voice response systems), you may receive links or otherwise be direct to these third party websites. When accessed, such third-party websites may place their own cookies on your computer, collect data, solicit personal information or perform user activity tracking other than that described herein. For more information about each third party content provider, cookies, and how to "opt-out," please refer to such third party privacy policy. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every third-party website that they visit. This Privacy Policy applies solely to information collected by us through the Find Me Now Locator Services or the Website.

Change of Control

In the event that another company acquires all or substantially all of the assets related to the Find Me Now Locator Services or the Website, or if we experience some other change of control event such as merger, insolvency, bankruptcy or receivership, we reserve the right to include any or all user-related information among the assets transferred to the acquiring company. We do not guarantee that any entity receiving such information in connection with any of these transactions will comply with all the terms of this policy.

Children's Privacy

We comply with the Children's Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying FTC regulation establish United States federal law that protects the privacy of children using the Internet. The Find Me Now Locator Services and the Website is not intended for children under the age of 13. If you are a child under the age of 13 please do not submit any information to the Website or through the Find Me Now Locator Services. We do not knowingly request or collect personally identifiable information online or offline contact information from users under 13 years old nor do we knowingly use or share personal information of users under 13 years old with third parties.

Changes to Privacy Policy

This Privacy Policy is subject to change without notice. We may change our policy at any time by posting a new version of it on the Website. Please check the Website regularly for information about revisions to this Privacy Policy. In the event that we change our Privacy Policy, such changes will affect all of the information we collect after any such change. If you object to the change to our Privacy Policy, then you must contact us in writing regarding your objection.

Questions and Comments

If you have any questions or comments about this Privacy Policy, you may contact us at: privacy@questsoftware.com